Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, Discover, Amex, PayPal, and Amazon Payments.

Does ShaggyMax ship Internationally?

Yes, we do ship Internationally to select destinations. Tracking is not provided with this service. The purchaser is responsible for any applicable Customs or Duty fees.

Is the ordering process secure?

Yes! Our Shopping Cart encrypts sensitive information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits. When users enter sensitive information via the web site, the information is protected on and off line. ShaggyMax follows PCI compliance guidelines.

Can we purchase in bulk or wholesale?

We offer tiered pricing on many of our own ShaggyMax brand products. Create an account and login to view tiered pricing.

What shipping methods are available?

For your convenience we offer many options of USPS and FedEx delivery services.

What are your website shopping hours?

Our shopping cart is conveniently open all the time: 24/7/365. Orders are shipped quickly and efficiently.

Is my order subject to sales tax?

Only orders that are shipped to addresses in Pennsylvania, are subject to 6% state sales tax.

We are from PA and are tax exempt?

We will deduct PA Sales Tax from retail and bulk orders if a valid PA State Sales Tax License or tax exempt status is presented to us.

What is your Return Policy?

View our Return Policy here.

How do I get my tracking number?

Once your order has shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. If you need more information on your order, please email us for assistance. Please be advised that for security reasons, we can only send email tracking information to the email address on file with your order.

How do I clean my ShaggyMax Screen Protector?

Shake or brush to remove loose dust and debris. Wash with a mild detergent and cool water. If desired, steam iron on low setting, with a press cloth. Allow to air dry. See SumiTex for more info.

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